I forgot to mention it earlier, but I’m not a "support engineer" any longer. Haven’t been for a couple weeks now. Believe it or not, I now get paid to push words around. I’m paid to be a writer. Granted, it’s not anything even approaching the glamorous, as technical writing often deals with extremely dry subject matter. But still.

I no longer have to listen to uncomprehending users and their incomprehensible explanations of improbable situations. Gone are the days when I cowered in abject terror at each ring of my desk phone, that dread harbinger of impending servility. Lo, I have shed the onerous and chafing mark of my thralldom, and am born again. Hallelujah!