Yesterday one of the phone techs comes over and tells us about this weird case where a particular student record (for some Vietnamese kid with a name of Dong - I know, "ha ha, he said "Dong", but it gets better, trust me) in their database seems to be screwing up searches. Without getting into boring specifics, there was something about adding that kid’s record, with that particular surname, into the database that was triggering the behavior somehow. The tech sought help from one of the floor supervisor to help resolve the case, which got tagged for escalation to the engineering group. For whatever reason, the floor supervisor suggested a subject/title for the support case.

The school was named "Sweet Home", after its town (it turns out there’s towns named Sweet Home in both Oregon and Texas).

The name of the case? "Cannot Insert Mr. Dong into Sweet Home".

I kid you not. This is the kind of stuff you simply can’t make up.